SaaS Account Growth & Renewal Manager - Miami

Simpro Group; Miami (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Simpro Group in Miami is seeking an Account Manager to be the cornerstone of customer relationships, responsible for the health, retention, and growth of a dedicated portfolio.

You will act as a trusted advisor, identifying expansion opportunities, conducting executive business reviews, and collaborating with Product, Support, and Professional Services to ensure customer success. This is a full-time role in our Miami office.

Qualifications

• Experience in a B2B account management or customer success role.
• Proven track record of meeting renewal and expansion targets.
• Strong interpersonal and communication skills.
• Comfort negotiating contracts and closing deals.

Responsibilities

• Manage a portfolio of existing customer accounts to foster long-term partnerships.
• Identify expansion opportunities and manage the expansion sales cycle to meet targets.
• Conduct executive business reviews (EBRs) with key stakeholders to demonstrate ROI.
• Collaborate with Product, Support, and Professional Services to address customer feedback.
• Maintain accurate CRM records and provide reliable forecasts for renewals and expansion.

Skills

Account Management

Customer Success

SaaS experience

Relationship Building

Tools

Salesforce

CRM software

Job description

Simpro Group in Miami is seeking an Account Manager to be the cornerstone of customer relationships, responsible for the health, retention, and growth of a dedicated portfolio.

You will act as a trusted advisor, identifying expansion opportunities, conducting executive business reviews, and collaborating with Product, Support, and Professional Services to ensure customer success. This is a full-time role in our Miami office.