SaaS Account Growth & Renewal Manager

Meltwater Group; Chicago (IL); Ibrido; USD 75.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

401K matching

Life insurance

Commuter benefits

Parental leave

Medical insurance

Dental insurance

Vision insurance

Descrizione del lavoro

Meltwater Group is seeking an Account Manager in Chicago to manage, renew, and grow strategic SaaS accounts. You will partner with Customer Success and Renewals teams to drive retention, expansion, and customer satisfaction.

Ideal candidates have 3+ years in account management within software or SaaS, strong English communication, and the ability to craft tailored account plans for long-term success. This is a hybrid role, requiring on-site presence three days per week.

Competenze

• Bachelor's degree or higher preferred for the role.
• Minimum 3 years in account management within software or SaaS.
• Strong strategic thinking focused on retention and growth.
• Ability to develop effective account plans and strategies.
• Proactive in identifying expansion opportunities within accounts.

Mansioni

• Manage, renew, and foster growth within assigned accounts after transition from Client Acquisition.
• Drive long-term growth while overseeing renewals with Customer Success and Renewals teams.
• Develop customized account plans to optimize retention and growth.
• Identify upsell and cross-sell opportunities within accounts.
• Collaborate with Customer Success to drive ongoing engagement and utilization.
• Partner with Renewals Representatives to ensure retention and negotiate pricing.
• Build strong relationships with key stakeholders and monitor usage patterns.
• Implement proactive sales processes to counter competitive threats during renewals.

Conoscenze

Account management

SaaS

Renewals

Growth strategy

Account planning

Cross-functional collaboration

English communication

Hybrid work

Formazione

Bachelor's degree

Descrizione del lavoro

Meltwater Group is seeking an Account Manager in Chicago to manage, renew, and grow strategic SaaS accounts. You will partner with Customer Success and Renewals teams to drive retention, expansion, and customer satisfaction.

Ideal candidates have 3+ years in account management within software or SaaS, strong English communication, and the ability to craft tailored account plans for long-term success. This is a hybrid role, requiring on-site presence three days per week.