RV Service Advisor & Writer — Elevate Customer Care

Campers Inn RV; Jacksonville (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with match

Paid time off

Job summary

Campers Inn RV in Jacksonville, FL is seeking a Service Advisor/Writer to greet customers, schedule service work, and communicate needed repairs. You will translate customer concerns into clear work orders and coordinate with technicians to ensure timely, accurate service.

This role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment. The company offers comprehensive benefits and opportunities for career development as part of a nationally

Qualifications

• High school diploma or equivalent required.
• At least 1 year RV service experience preferred.
• Strong oral and written communication skills.
• Willingness to work flexible hours, including evenings and weekends.
• Ability to multitask in a fast-paced environment.
• Commitment to superior customer service and teamwork.

Responsibilities

• Identifies RV problems and services by listening to customer’s description of symptoms
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develops estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles
• Prepares repair orders (RO)
• Handles customer complaints and maintains high customer satisfaction standards
• Periodically checks on the progress of the vehicle during servicing and contacts the customer as needed to keep them up to date with their RV’s status

Skills

Oral & written communication

Flexible hours

Multitasking

Dependability

Customer service

Teamwork

Computer systems familiarity

Chemical safety

RV handling

Lifting up to 50 lbs

Education

High school diploma

Tools

Motility Systems2K

Job description

Campers Inn RV in Jacksonville, FL is seeking a Service Advisor/Writer to greet customers, schedule service work, and communicate needed repairs. You will translate customer concerns into clear work orders and coordinate with technicians to ensure timely, accurate service.

This role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment. The company offers comprehensive benefits and opportunities for career development as part of a nationally