RV Service Advisor & Writer: Scheduling & Estimates

Campers Inn RV; Mesa (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with Employer Match

Paid Time Off

Job summary

Campers Inn RV in Mesa, AZ is seeking a Service Advisor/Writer to greet customers and schedule service work while communicating additional repairs needed. You will translate customer concerns into repair orders and coordinate with technicians to deliver timely service.

The role emphasizes strong communication, multitasking, and a customer-first approach. The company offers comprehensive benefits, development opportunities, and a team-focused culture that values integrity and service excellence.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year RV service experience preferred.
• Strong verbal and written communication skills.
• Ability to work flexible hours, including evenings and weekends.
• Ability to multitask in a fast-paced environment.
• Excellent customer service orientation.

Responsibilities

• Identify RV problems based on customer descriptions.
• Verify warranty coverage and explain provisions.
• Develop repair estimates for materials, labor, and customer payments.
• Prepare repair orders (RO).
• Handle customer complaints and maintain high satisfaction.
• Monitor service progress and update customers.

Skills

Communication

Customer service

Multitasking

Flexibility

Teamwork

Independent work

Education

High school diploma

Tools

Motility Systems2K

Job description

Campers Inn RV in Mesa, AZ is seeking a Service Advisor/Writer to greet customers and schedule service work while communicating additional repairs needed. You will translate customer concerns into repair orders and coordinate with technicians to deliver timely service.

The role emphasizes strong communication, multitasking, and a customer-first approach. The company offers comprehensive benefits, development opportunities, and a team-focused culture that values integrity and service excellence.