RV Service Advisor: Deliver Top Customer Care & Repairs

Fun Town RV; Denton (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

401(k) with company match

Paid time off and holidays

Holiday Savings Plan

Store discounts for employees

Job summary

Fun Town RV in Denton, TX is seeking a Service Advisor to be the primary contact for customers in the service department. You will coordinate between customers and technicians, document requests, and communicate timelines, costs, and recommendations.

Responsibilities include creating repair orders, presenting estimates, and promoting maintenance plans or upgrades to enhance value. Strong communication and a customer-first mindset are essential.

Qualifications

• 1–2 years of experience in a service advisor or customer-facing role, preferably in RV/auto.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with service management software and basic computer applications.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Greet customers promptly and professionally, documenting service requests and advising on repairs.
• Create and manage repair orders with accurate notes from technicians.
• Provide detailed estimates and explain costs or upgrades to customers.
• Maintain clear communication on status, timelines and outcomes.
• Follow up post-service to ensure satisfaction and gather feedback.

Skills

Customer service

Communication

Multitasking

Upselling

Tools

Service management software

Job description

Fun Town RV in Denton, TX is seeking a Service Advisor to be the primary contact for customers in the service department. You will coordinate between customers and technicians, document requests, and communicate timelines, costs, and recommendations.

Responsibilities include creating repair orders, presenting estimates, and promoting maintenance plans or upgrades to enhance value. Strong communication and a customer-first mindset are essential.