RV Service Advisor: Customer Care & Repair Coordination

Fun Town RV; Cibolo (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage.

Life insurance.

401(k) with company match.

Paid time off and holidays.

Holiday Savings Plan.

Store discounts for employees.

Job summary

Fun Town RV in Cibolo, TX, is seeking a Service Advisor to be the primary contact for customers in the service department. You will coordinate between customers and technicians, document requests, and clearly communicate timelines, costs, and recommendations.

The role emphasizes exceptional customer service, accurate record-keeping, and active involvement in sales and upselling of services and maintenance plans.

Qualifications

• 1-2 years in a service advisor or customer-facing role.
• Familiarity with RV systems, parts, and maintenance.
• Strong communication and interpersonal skills.

Responsibilities

• Greet customers promptly and professionally, ensuring a welcoming experience.
• Listen to customer concerns, document service requests, and provide expert advice on necessary repairs and maintenance.
• Maintain clear and consistent communication with customers regarding the status of their vehicles, estimated completion times, and costs.
• Create and manage repair orders, ensuring all customer concerns and technician notes are accurately recorded.
• Work closely with service technicians to ensure repairs are completed efficiently and meet quality standards.

Skills

Customer-facing

Communication

Multitasking

RV knowledge

Tools

Service management software

CRM systems

Basic computer applications

Job description

Fun Town RV in Cibolo, TX, is seeking a Service Advisor to be the primary contact for customers in the service department. You will coordinate between customers and technicians, document requests, and clearly communicate timelines, costs, and recommendations.

The role emphasizes exceptional customer service, accurate record-keeping, and active involvement in sales and upselling of services and maintenance plans.