RV Service Advisor: Customer Care & Repair Coordination

Fun Town RV; Fairfield (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary based on experience

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Job summary

Fun Town RV, located in Fairfield, Texas, is seeking a Service Advisor to serve as the primary point of contact for customers in the service department. The successful candidate will coordinate between customers and service technicians, ensuring a seamless experience throughout the repair and maintenance process.

The role includes responsibilities such as greeting customers, managing repair orders, providing service recommendations, and promoting dealership programs to enhance customer value. The ideal applicant will possess strong communication skills and experience in a customer-facing role.

Qualifications

• 1-2 years of experience in a service advisor or customer-facing role.
• Familiarity with RV systems, parts, and maintenance is a plus.
• Proficient in using service management software.

Responsibilities

• Greet customers promptly and professionally.
• Create and manage repair orders accurately.
• Maintain clear communication with customers regarding service status.
• Provide detailed estimates for recommended services.

Skills

Customer-focused mindset

Strong communication skills

Problem-solving abilities

Ability to multitask

Education

High school diploma or equivalent

Post-secondary education or technical training

Tools

Service management software

Basic computer applications

Job description

Fun Town RV, located in Fairfield, Texas, is seeking a Service Advisor to serve as the primary point of contact for customers in the service department. The successful candidate will coordinate between customers and service technicians, ensuring a seamless experience throughout the repair and maintenance process.

The role includes responsibilities such as greeting customers, managing repair orders, providing service recommendations, and promoting dealership programs to enhance customer value. The ideal applicant will possess strong communication skills and experience in a customer-facing role.