RV Service Advisor - Customer-Focused Repair Coordinator

Fun Town RV, LP; Rockwall (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

401(k) with company match

Paid time off and holidays

Holiday Savings Plan

Store discounts for employees

Job summary

Fun Town RV in Rockwall, TX, is seeking a Service Advisor to be the primary contact for customers in the service department, coordinating between customers and service technicians. You will document service requests, provide clear timelines and costs, and ensure a seamless repair and maintenance process.

The role involves creating and managing repair orders, working with technicians to meet quality standards, and promoting maintenance services and dealership programs to enhance customer value.

Qualifications

• 1-2 years of experience in a service advisor or customer-facing role.
• Familiarity with RV systems, parts, and maintenance is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using service management software and basic computer applications.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Greet customers promptly and professionally, ensuring a welcoming experience.
• Listen to customer concerns, document service requests, and provide expert advice on necessary repairs and maintenance.
• Maintain clear and consistent communication with customers regarding the status of their vehicles, estimated completion times, and costs.

Skills

Customer-facing

Communication

Multitasking

Interpersonal skills

Tools

Service management software

Job description

Fun Town RV in Rockwall, TX, is seeking a Service Advisor to be the primary contact for customers in the service department, coordinating between customers and service technicians. You will document service requests, provide clear timelines and costs, and ensure a seamless repair and maintenance process.

The role involves creating and managing repair orders, working with technicians to meet quality standards, and promoting maintenance services and dealership programs to enhance customer value.