RV Service Advisor: Elevate Customer Experience & Repairs

Fun Town RV; Rockwall (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Store discounts for employees

Job summary

Fun Town RV in Rockwall, Texas is seeking a Service Advisor to be the primary contact for customers in the service department. This role ensures a seamless experience throughout repairs by documenting service requests accurately and communicating with customers about their vehicle status.

The ideal candidate should have 1–2 years of experience in a customer-facing role and strong communication skills to interact effectively with customers and technicians alike. Benefits include competitive salary and comprehensive health coverage.

Qualifications

• 1–2 years of experience in a service advisor or customer-facing role, preferably in the RV or automotive industry.
• Familiarity with RV systems, parts, and maintenance is a plus.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Greet customers promptly and professionally.
• Create and manage repair orders, capturing all customer concerns.
• Provide detailed estimates for recommended services.
• Address concerns promptly to maintain high customer satisfaction.

Skills

Strong communication skills

Interpersonal skills

Proficiency in service management software

Customer-focused mindset

Education

High school diploma or equivalent

Post-secondary education or technical training

Job description

Fun Town RV in Rockwall, Texas is seeking a Service Advisor to be the primary contact for customers in the service department. This role ensures a seamless experience throughout repairs by documenting service requests accurately and communicating with customers about their vehicle status.

The ideal candidate should have 1–2 years of experience in a customer-facing role and strong communication skills to interact effectively with customers and technicians alike. Benefits include competitive salary and comprehensive health coverage.