RV Service Advisor: Customer Care & Coordination

Fun Town RV, LP; San Angelo (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

401(k) match

Paid time off

Holidays

Store discounts

Job summary

Fun Town RV, LP is seeking a Service Advisor in San Angelo, TX to be the primary contact in the service department, coordinating between customers and technicians and providing clear communications on timelines, costs, and recommendations.

The role emphasizes delivering exceptional customer service, accurate documentation, and upselling maintenance plans or upgrades while maintaining records and handling payments. On-site work with a focus on efficiency and satisfaction.

Qualifications

• 1-2 years of experience in a service advisor or customer-facing role.
• Familiarity with RV systems, parts, and maintenance is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using service management software and basic computer applications.

Responsibilities

• Greet customers promptly and professionally, ensuring a welcoming experience.
• Document service requests and provide expert repair/maintenance advice.
• Update customers on status, timelines, and costs.
• Create and manage repair orders; coordinate with technicians.
• Present estimates and upsell maintenance or upgrades.
• Follow up after service to ensure satisfaction.
• Maintain accurate records and process payments.
• Support management with administrative duties.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Tools

Service management software

Job description

Fun Town RV, LP is seeking a Service Advisor in San Angelo, TX to be the primary contact in the service department, coordinating between customers and technicians and providing clear communications on timelines, costs, and recommendations.

The role emphasizes delivering exceptional customer service, accurate documentation, and upselling maintenance plans or upgrades while maintaining records and handling payments. On-site work with a focus on efficiency and satisfaction.