Royal Service Agent - Luxury Hotel Call Center

TCS Partners, LLC; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance

401K

Complimentary shift meal

Employee benefit card

Learning programs

Job summary

A leading hospitality firm in Austin is seeking a Royal Service Agent who will excel in communication with guests and colleagues, ensuring service excellence. Responsibilities include managing calls, guest requests, and promoting hotel facilities. Ideal candidates should possess a service-focused personality and be experienced with relevant systems like Opera. Join a dynamic team within one of the most innovative hotels in Texas, where personal development is encouraged.

Qualifications

• Previous experience in hospitality is an asset.
• Fluency in multiple languages is a plus.

Responsibilities

• Assist with all external and internal calls.
• Take ownership of guests' requests and ensure follow up.
• Maintain and monitor the 'Royal Service' software system.

Skills

Service focused personality

Fluency in English

Ability to use Opera or related systems

Job description

A leading hospitality firm in Austin is seeking a Royal Service Agent who will excel in communication with guests and colleagues, ensuring service excellence. Responsibilities include managing calls, guest requests, and promoting hotel facilities. Ideal candidates should possess a service-focused personality and be experienced with relevant systems like Opera. Join a dynamic team within one of the most innovative hotels in Texas, where personal development is encouraged.