Guest Services Call Center Agent

1 Hotel Austin, L.L.C.; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

1 Hotel Austin, L.L.C. is seeking a Call Center / PBX Agent to join their team in Austin, Texas. The role involves handling all hotel calls and providing excellent guest service, processing reservations, and resolving inquiries effectively.

The ideal candidate will possess strong communication skills, attention to detail, and a high school diploma. Flexibility with scheduling is essential to meet business needs, especially during peak times.

Qualifications

• Previous experience in a hotel call center, front desk, or guest services role preferred.
• Ability to multitask and remain composed in a fast-paced environment.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Field all hotel calls and direct them appropriately.
• Greet callers sincerely and professionally.
• Process reservations accurately and handle guest requests.

Skills

Strong verbal communication skills

Attention to detail

Organizational abilities

Problem-solving abilities

Proficiency with telephone systems

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Job description

1 Hotel Austin, L.L.C. is seeking a Call Center / PBX Agent to join their team in Austin, Texas. The role involves handling all hotel calls and providing excellent guest service, processing reservations, and resolving inquiries effectively.

The ideal candidate will possess strong communication skills, attention to detail, and a high school diploma. Flexibility with scheduling is essential to meet business needs, especially during peak times.