Guest Services Concierge & Bell Desk Ambassador

1 Hotel Austin, L.L.C.; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

1 Hotel Austin, L.L.C. is seeking dedicated Front of House staff to ensure a courteous welcome and positive guest experience. Responsibilities include maintaining lobby areas, assisting guests during their stay, and addressing service needs.

The ideal candidate has a hospitality background, strong English communication skills, and is capable of handling various customer service challenges. The position requires adherence to company policies and a professional demeanor while fostering positive guest relationships.

Qualifications

• Previous guest service experience and general customer service knowledge.
• Ability to perform basic calculations and work with technology.
• Vision to read written communication and view computer screens.

Responsibilities

• Provide courteous welcome and positive first impression to guests.
• Maintain ownership of entry and lobby areas, assist guests with luggage.
• Anticipate and understand guests’ needs and respond promptly.

Skills

Customer service experience

Fluent English communication

Mathematical abilities

Organizational skills

Ability to handle stress

Job description

1 Hotel Austin, L.L.C. is seeking dedicated Front of House staff to ensure a courteous welcome and positive guest experience. Responsibilities include maintaining lobby areas, assisting guests during their stay, and addressing service needs.

The ideal candidate has a hospitality background, strong English communication skills, and is capable of handling various customer service challenges. The position requires adherence to company policies and a professional demeanor while fostering positive guest relationships.