Front Office Leader – Luxury Hotel Guest Experience

Fairmont Hotels & Resorts; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance

401K

Complimentary shift meal

Employee discount card

Educational support

Growth opportunities

CSR initiatives

Job summary

Fairmont Austin seeks a Front Desk professional to lead guest services and ensure a seamless arrival experience for guests in a luxury environment. The role reports to the Front Office Manager and emphasizes teamwork, cross-department collaboration, and upsell initiatives.

The ideal candidate will bring hospitality experience, a focus on guest satisfaction, and strong English communication. This position offers competitive benefits and opportunities to grow within Accor’s luxury brand portfolio

Qualifications

• Experience in front desk operations and guest services.
• Degree or diploma in Hospitality or Tourism preferred.
• Excellent team leadership and communication skills.
• Fluent in English; additional languages a plus.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide professional, engaging, and friendly service to guests.
• Ensure Front Desk colleagues are informed about hotel products and services.
• Build rapport with guests and maintain strong customer relationships.
• Coordinate with other departments to prioritize guest needs.
• Support financial activities with accuracy and uphold policy.
• Promote upsell programs and brand standards.
• Participate in ongoing training and development.

Skills

Team leadership

English fluency

Communication skills

Guest service orientation

Interpersonal skills

Education

Degree or Diploma in Hospitality/Tourism

Job description

Fairmont Austin seeks a Front Desk professional to lead guest services and ensure a seamless arrival experience for guests in a luxury environment. The role reports to the Front Office Manager and emphasizes teamwork, cross-department collaboration, and upsell initiatives.

The ideal candidate will bring hospitality experience, a focus on guest satisfaction, and strong English communication. This position offers competitive benefits and opportunities to grow within Accor’s luxury brand portfolio