Front Desk Experience Specialist

The LINE Hotels; Austin (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Free food & snacks

Health insurance

Help or transport service

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

The LINE Hotels in Austin, TX is seeking a Front Desk Agent to deliver outstanding guest service at the reception. You will greet guests, check them in and out, and coordinate with other hotel departments to ensure seamless service across all hotel operations.

We value strong communication, teamwork, and a positive, detail-oriented approach to daily tasks. A background in hospitality and familiarity with Opera PMS are preferred, with a commitment to delivering warm, professional experiences.

Qualifications

• Strong communication skills are essential for guest interactions and teamwork.
• Ability to collaborate across departments to ensure exceptional guest service.
• Uphold ethical conduct and professionalism in all customer engagements.
• Proficiency in common office software to manage front desk tasks.

Responsibilities

• Greet guests promptly with a smile and maintain eye contact.
• Coordinate with colleagues and departments to ensure smooth operations.
• Handle guest inquiries and requests with hospitality and professionalism; resolve issues.
• Check in/out guests; ensure correct room type, rate, and billing.
• Understand Front Office operations in the PMS system; be aware of services and hours.

Skills

Strong communication skills

Collaborative spirit

Ethical conduct

Microsoft Office

Opera PMS

Positive attitude

Eye for detail

Problem solving abilities

Education

High School diploma or GED

Three years related hospitality experience

Tools

Opera PMS

Microsoft Office

Job description

The LINE Hotels in Austin, TX is seeking a Front Desk Agent to deliver outstanding guest service at the reception. You will greet guests, check them in and out, and coordinate with other hotel departments to ensure seamless service across all hotel operations.

We value strong communication, teamwork, and a positive, detail-oriented approach to daily tasks. A background in hospitality and familiarity with Opera PMS are preferred, with a commitment to delivering warm, professional experiences.