Luxury Hotel Host - Guest Experience Champion

Fairmont Hotels & Resorts; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance,

401k

Complimentary shift meal

Employee benefit card offering

Learning programs through our Academie

Growth within property and across the

CSR initiatives like Planet 21

Job summary

Fairmont Austin, located in Texas, is seeking a service-focused team member to join our venue team. Reporting to the Venue Manager, you will greet guests, explain menu items, and support engaging service in a fast-paced luxury environment.

This role offers growth within a global hospitality brand, with benefits such as paid time off, health insurance, shift meals, and access to Accor’s worldwide employee programs.

Qualifications

• Previous service experience an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Consistently offer a professional, friendly greeting and engaging service
• Understand the Server’s tasks in the outlet
• Understand shift end reports in the outlet and the POS system
• Assist guests regarding food and beverage menu items in an informative and helpful way
• Have knowledge of all menu items, garnishes, contents and preparation methods
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Skills

Excellent communication andorganizatio

Strong interpersonal and problem solvi

Highly responsible & reliable

Ability to work well under pressure in

Ability to work cohesively as part of

Ability to focus attention on guest n

Previous service experience an asset

Job description

Fairmont Austin, located in Texas, is seeking a service-focused team member to join our venue team. Reporting to the Venue Manager, you will greet guests, explain menu items, and support engaging service in a fast-paced luxury environment.

This role offers growth within a global hospitality brand, with benefits such as paid time off, health insurance, shift meals, and access to Accor’s worldwide employee programs.