Route Optimizer & Dispatcher — Drive On-Time Service

Casella Waste Systems, Inc.; City of Rochester (NY); On-site; USD 19,286,000 - 31,685,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & Disability Insurance

Maternity & Parental Leave

Flexible Spending Accounts

401K

Employee Awards

Employee Assistance Plan

Wellness Incentive

Tuition Assistance

Career Pathways

Job summary

Casella Waste Systems, Inc. is seeking a Dispatcher to coordinate drivers, routes, and containers for efficient service across residential, commercial, and roll-off operations. You will balance capacity, productivity, and on-time pickup while assisting with issue resolution on route.

The role requires strong communication, multitasking, and detail-oriented problem-solving in a fast-paced environment clear focus on customer satisfaction.

Qualifications

• High school diploma or GED required.
• Previous dispatch experience preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Dispatches drivers to calls based on customer needs, driver locations, and loads to balance cost and satisfaction.
• Maximize productivity by routing vehicles to meet company goals.
• Assign routes and services to drivers and ensure completion of routes.
• Handle incoming calls and emails from customer service and sales for pickups or deliveries.
• Notify customers of service delays and resolve issues while drivers are on-site.
• Update Customer Care on delays to keep customers informed.
• Prepare daily route schedules and maintain route documentation.
• Report driver performance concerns to management.
• Participate in training and other learning opportunities to support company goals.

Skills

Dispatch experience

Multitasking

Communication

Education

High school diploma or GED

Job description

Casella Waste Systems, Inc. is seeking a Dispatcher to coordinate drivers, routes, and containers for efficient service across residential, commercial, and roll-off operations. You will balance capacity, productivity, and on-time pickup while assisting with issue resolution on route.

The role requires strong communication, multitasking, and detail-oriented problem-solving in a fast-paced environment clear focus on customer satisfaction.