Route Dispatcher: Master Scheduling & On-Time Deliveries

Casella Waste Systems, Inc.; Town of Newfield (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

Maternity & Parental Leave

Flexible Spending Accounts

Discounted Stock Program

401K

Employee Awards

Employee Assistance Plan

Wellness Incentive

Tuition Assistance

Career Pathways

and More

Job summary

Casella Waste Systems, Inc. is seeking a Dispatcher to coordinate drivers, trucks, and containers for residential, commercial, and roll-off services.

You will balance capacity, productivity, and customer satisfaction while resolving on-route issues. The successful candidate will have a high school diploma or GED and be legally eligible to work in the US, with preference for dispatch experience and strong communication and problem-solving skills.

Qualifications

• High school diploma or GED required.
• Legally eligible to work in the US.
• Ability to work well in a team.
• Dispatch experience preferred.
• Attention to detail, multitasking, listening, communication, and problem-solving skills required.
• Ability to work in a fast-paced environment and prioritize tasks.

Responsibilities

• Dispatches drivers to calls based on needs, location, and loads.
• Route and assign drivers to maximize productivity and service.
• Handle calls/emails from customer service and sales for pickups/deliveries.
• Communicate with customers during on-site visits to resolve delays.
• Update Customer Care on delays to keep customers informed.
• Prepare daily route schedules and maintain route documentation.
• Report driver performance issues to management.
• Participate in training and contribute to company goals.

Skills

Attention to detail

Multitasking

Communication skills

Problem solving

Team player

Prioritization

Education

High school diploma or GED

Job description

Casella Waste Systems, Inc. is seeking a Dispatcher to coordinate drivers, trucks, and containers for residential, commercial, and roll-off services.

You will balance capacity, productivity, and customer satisfaction while resolving on-route issues. The successful candidate will have a high school diploma or GED and be legally eligible to work in the US, with preference for dispatch experience and strong communication and problem-solving skills.