Route & Driver Coordination Specialist

Casella Waste Systems, Inc; Town of Hamburg (NY); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Employee Assistance Plan

Tuition Assistance

Job summary

Casella Waste Systems, Inc. is seeking a Dispatcher to coordinate drivers and routes for residential, commercial, and roll-off services. You will balance customer needs with driver locations and loads to maximize productivity and service quality.

The role requires a high school diploma or GED, legal eligibility to work in the US, and, preferably, prior dispatch experience. Strong communication and problem-solving skills are essential in a fast-paced, team-oriented environment.

Qualifications

• High school diploma or GED required.
• Legally eligible to work in the US.
• Dispatch experience preferred.

Responsibilities

• Dispatches drivers to calls balancing customer needs, drivers’ locations and loads.
• Route and assign services to drivers and ensure route completion.
• Handle incoming calls and emails from customer service and sales.
• Manage requests for container pick-ups or deliveries within the area.
• Inform customers of service delays and coordinate with Customer Care.
• Prepare daily route schedules and maintain route sheet documentation.
• Report driver performance issues to management.

Skills

Attention to detail

Multi-tasking

Communication skills

Problem solving

Team collaboration

Education

High school diploma or GED

Job description

Casella Waste Systems, Inc. is seeking a Dispatcher to coordinate drivers and routes for residential, commercial, and roll-off services. You will balance customer needs with driver locations and loads to maximize productivity and service quality.

The role requires a high school diploma or GED, legal eligibility to work in the US, and, preferably, prior dispatch experience. Strong communication and problem-solving skills are essential in a fast-paced, team-oriented environment.