Route Dispatch Specialist — Optimize Loads & Service

Casella Waste Systems, Inc.; Windham (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

Casella Waste Systems, Inc. is seeking a Dispatcher to coordinate drivers and routes for residential, commercial, and roll-off services. You will balance workload, maximize productivity, and ensure timely, courteous service while communicating with customers and internal teams.

Responsibilities include handling calls, assigning routes, and maintaining schedules with a focus on quality and efficiency. A high school diploma or GED is required, with preference for dispatch experience and strong

Qualifications

• High school diploma or GED; eligible to work in the US.
• Experience in dispatch is preferred.
• Strong multi-tasking, listening and problem-solving skills.
• Ability to prioritize in a fast-paced environment.

Responsibilities

• Dispatches drivers to calls using customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Route vehicles to maximize productivity and balance cost and customer satisfaction.
• Assigns routes and services to drivers; manages next-day actions and route completion.
• Handles calls and emails from customer service and sales for pickups or deliveries.
• Notifies customers of delays and coordinates with drivers on-site to resolve issues.
• Prepares daily route schedules and maintains route documentation for pickups and locations.
• Reports driver performance issues to management for resolution.
• Participates in training and supports company goals and values.

Skills

Dispatching

Customer service

Multi-tasking

Communication

Teamwork

Education

High school diploma or GED

Tools

Routing software

Job description

Casella Waste Systems, Inc. is seeking a Dispatcher to coordinate drivers and routes for residential, commercial, and roll-off services. You will balance workload, maximize productivity, and ensure timely, courteous service while communicating with customers and internal teams.

Responsibilities include handling calls, assigning routes, and maintaining schedules with a focus on quality and efficiency. A high school diploma or GED is required, with preference for dispatch experience and strong