Route Operations Dispatcher - On-Time Service Expert

MV Transportation; Jacksonville (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

MV Transportation is hiring a Dispatcher in Jacksonville, Florida, to oversee daily route operations and ensure timely service. This role involves communication with drivers and clients, and organizational skills to handle multiple tasks in a fast-paced environment.

The ideal candidate will have previous experience in dispatch and customer service, with knowledge of the service area being a plus. A high school diploma and proficiency in Trapeze software are required for this position.

Qualifications

• One (1) year previous Dispatcher experience preferred.
• Two (2) years of Customer Service experience is preferred.
• Ability to maintain composure under pressure in a fast-paced environment.

Responsibilities

• Direct day-to-day route operations and communicate with drivers.
• Monitor radio and telephone service for quality.
• Participate in analysis and review of operating performance.

Skills

Customer service commitment

Ability to handle multiple tasks

Professional phone manner

Knowledge of the service area

Education

High School diploma or equivalent

Tools

Trapeze software

Job description

MV Transportation is hiring a Dispatcher in Jacksonville, Florida, to oversee daily route operations and ensure timely service. This role involves communication with drivers and clients, and organizational skills to handle multiple tasks in a fast-paced environment.

The ideal candidate will have previous experience in dispatch and customer service, with knowledge of the service area being a plus. A high school diploma and proficiency in Trapeze software are required for this position.