Route Operations Dispatcher

MV Transportation; Santa Paula (CA); On-site; USD 28,000 - 37,000; Full time

Job summary

MV Transportation in California is seeking a Dispatcher to direct day-to-day route operations, coordinating with drivers and the Dispatch Supervisors. The role emphasizes safety, on-time performance, and cost-effective service in a fast-paced environment.

You will monitor calls, assign trips as needed, and report on operating performance while maintaining professional customer service and accurate record-keeping.

Qualifications

• One year Dispatcher experience preferred.
• Two years of Customer Service experience preferred.
• High School diploma or equivalent.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.

Responsibilities

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.

Skills

Dispatcher experience

Customer service

Multitasking

Phone etiquette

Knowledge of service area

Education

High School diploma or equivalent

Tools

Trapeze software

Job description

MV Transportation in California is seeking a Dispatcher to direct day-to-day route operations, coordinating with drivers and the Dispatch Supervisors. The role emphasizes safety, on-time performance, and cost-effective service in a fast-paced environment.

You will monitor calls, assign trips as needed, and report on operating performance while maintaining professional customer service and accurate record-keeping.