Route Operations Dispatcher – On-Time & Customer‑Focused

MV Transportation; Cornelius (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

MV Transportation is seeking a Dispatcher to direct the day-to-day route operations, coordinating with drivers and clients to ensure safe, on-time service and cost-effective performance. Duties include monitoring communications, tracking sign-in/out times, and relaying issues to Dispatch Supervisors or Managers.

The role emphasizes strong customer service, ability to handle multiple tasks under pressure, and knowledge of the service area.

Qualifications

• One year of Dispatcher experience preferred.
• Two years of Customer Service experience preferred.
• High School diploma or equivalent.
• Experience with Spare software is required.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of the service area is a plus.

Responsibilities

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.

Skills

Dispatcher experience

Customer service

Communication

Multitasking

Phone etiquette

Service area knowledge

Education

High School diploma or equivalent

Tools

Spare software

Job description

MV Transportation is seeking a Dispatcher to direct the day-to-day route operations, coordinating with drivers and clients to ensure safe, on-time service and cost-effective performance. Duties include monitoring communications, tracking sign-in/out times, and relaying issues to Dispatch Supervisors or Managers.

The role emphasizes strong customer service, ability to handle multiple tasks under pressure, and knowledge of the service area.