Dispatch Operations Lead: On-Time Routes & Service

MV Transportation; San Leandro (CA); On-site; USD 85,418,000 - 101,942,000; Full time

Job summary

MV Transportation is seeking a Dispatcher to direct day-to-day route operations, coordinating with drivers and clients while following client and company procedures. The position emphasizes on-time performance, safety, and cost control, with reporting to Dispatch Supervisors or Managers.

The role requires interaction with drivers, clients, and internal teams, and includes monitoring service quality, sign-in/out, and potentially trip assignments to ensure balanced route coverage.

Qualifications

• One year dispatcher experience preferred.
• Two years customer service experience preferred.
• High School diploma or equivalent.
• Experience with Trapeze software.
• Ability to multitask and maintain composure under pressure in a fast-paced environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of the service area is a plus.

Responsibilities

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.

Skills

Dispatcher experience

Customer service

Multitasking

Phone etiquette

Service area knowledge

Education

High School Diploma or equivalent

Tools

Trapeze software

Job description

MV Transportation is seeking a Dispatcher to direct day-to-day route operations, coordinating with drivers and clients while following client and company procedures. The position emphasizes on-time performance, safety, and cost control, with reporting to Dispatch Supervisors or Managers.

The role requires interaction with drivers, clients, and internal teams, and includes monitoring service quality, sign-in/out, and potentially trip assignments to ensure balanced route coverage.