Dispatcher: Optimize Routes & On-Time Service

GATRA; Foxborough (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

MV Transportation is seeking a Dispatcher to direct day-to-day route operations, coordinating with drivers and clients to ensure safe, cost-effective, on-time service. The role reports to Dispatch Supervisors/Managers and involves monitoring communications, performance, and route issues across multiple routes.

Responsibilities include handling client calls, supervising driver sign-ins, and ensuring quality of service.

Qualifications

• One year Dispatcher experience preferred.
• Two years of Customer Service experience is preferred.
• High School diploma or equivalent required.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment.
• Demonstrate a high level of customer service commitment.
• Professional phone manner required.
• Knowledge of the service area is a plus.

Responsibilities

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Influences positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate distribution of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates to Supervisors/Managers as appropriate.
• All other duties, as assigned.

Skills

Customer service

Multitasking

Phone etiquette

Stress management

Education

High School diploma or equivalent

Job description

MV Transportation is seeking a Dispatcher to direct day-to-day route operations, coordinating with drivers and clients to ensure safe, cost-effective, on-time service. The role reports to Dispatch Supervisors/Managers and involves monitoring communications, performance, and route issues across multiple routes.

Responsibilities include handling client calls, supervising driver sign-ins, and ensuring quality of service.