Route Operations Dispatcher — Drive On-Time Service

MV Transportation; Norfolk (MA); On-site; USD 52,000 - 66,000; Full time

Job summary

MV Transportation is seeking a qualified Dispatcher to direct day-to-day route operations and liaise with drivers and clients in Norfolk, MA. The role emphasizes on-time performance, safety, and cost efficiency as per client and company procedures.

The successful candidate will have dispatcher and customer service experience, strong communication skills, and the ability to handle multiple tasks in a fast-paced environment. Equal employment opportunity applies.

Qualifications

• One year Dispatcher experience preferred.
• Two years Customer Service experience preferred.
• High School diploma or equivalent.
• Ability to multitask and stay calm under pressure.
• Strong customer service focus and communication.
• Professional phone manner.

Responsibilities

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.

Skills

Dispatcher experience

Customer service

Multitasking

Education

High School diploma

Job description

MV Transportation is seeking a qualified Dispatcher to direct day-to-day route operations and liaise with drivers and clients in Norfolk, MA. The role emphasizes on-time performance, safety, and cost efficiency as per client and company procedures.

The successful candidate will have dispatcher and customer service experience, strong communication skills, and the ability to handle multiple tasks in a fast-paced environment. Equal employment opportunity applies.