Route Operations Dispatcher — On-Time Service Champion

MV Transportation

Thousand Oaks (CA)

On-site

USD 48,000 - 60,000

Full time

14 days+

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Job summary

MV Transportation is seeking a Dispatcher in Thousand Oaks, CA to direct day-to-day route operations and report to the Dispatch Supervisors. You will communicate with drivers and clients, monitor service quality, and help ensure safe, on-time performance.

Qualifications include 1 year of Dispatcher experience and 2 years of customer service; High School diploma; experience with Trapeze software. Starting pay is $28.60 per hour, with equal employment opportunity statements included.

Qualifications

Minimum 1 year Dispatcher experience.
2 years of Customer Service experience preferred.
High School diploma or equivalent.
Experience with Trapeze software.

Responsibilities

Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
Monitors radio, telephones and on-road provision of service for quality.
Responsible for influencing positive employee morale and quality customer service.
Monitors and completes driver sign-in and sign-out daily.
May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
Monitors daily system performance.
Participates in analysis and review of operating performance.
Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
All other duties, as assigned.