Route Operations Dispatcher — On-Time, Customer‑Driven

MV Transportation; Princeton (NJ); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

MV Transportation in Princeton, NJ is seeking a Dispatcher to direct day-to-day route operations and report to the General Manager and Assistant General Manager. The role follows client procedures and company policies, with daily communication with drivers and clients to ensure safe, on-time service.

Responsibilities include monitoring service quality via radio and phones, assigning trips when needed, tracking sign-in/sign-out times, and relaying issues to leadership.

Qualifications

• One (1) year previous Dispatcher experience preferred.
• Two (2) years of Customer Service experience is preferred.
• High School diploma or equivalent.
• Experience with Spare software.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of the service area is a plus.

Responsabilités

• Takes client calls and communicates issues with drivers and General Manager and Assistant General Manager as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.

Connaissances

Dispatcher experience

Customer service

Multi-tasking

Phone communication

Professional demeanor

Formation

High School diploma or equivalent

Outils

Spare software

Description du poste

MV Transportation in Princeton, NJ is seeking a Dispatcher to direct day-to-day route operations and report to the General Manager and Assistant General Manager. The role follows client procedures and company policies, with daily communication with drivers and clients to ensure safe, on-time service.

Responsibilities include monitoring service quality via radio and phones, assigning trips when needed, tracking sign-in/sign-out times, and relaying issues to leadership.