Dispatch Coordinator: Route Optimization & Swift Service

Casella Waste Systems, Inc; Northern (KY); Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Maternity Leave

Parental Leave

Flexible Spending Accounts

Stock Program

401K

Employee Awards

Employee Assistance

Wellness Incentive

Tuition Assistance

Career Pathways

Job summary

Casella Waste Systems, Inc. is seeking a Dispatcher to coordinate drivers, routes, and customer communications for residential, commercial, and roll-off services. You will balance capacity and productivity while ensuring prompt, courteous service.

The ideal candidate will have high attention to detail, strong multitasking, and problem-solving skills, with preference for prior dispatch experience. Join a team committed to reliable waste management operations and customer satisfaction.

Qualifications

• High school diploma or GED required; must be legally eligible to work in the US.
• Dispatch experience preferred but not required.

Responsibilities

• Dispatches drivers to calls using driver locations, loads, and customer needs to balance cost and satisfaction.
• Routes and assigns schedules to drivers to maximize productivity.
• Handles calls and emails from customer service and sales for pickups or deliveries of containers.
• Updates customers during service delays and coordinates with drivers on-site.
• Prepares daily route schedules and maintains route sheet documentation.
• Reports driver performance issues to management for resolution.
• Participates in training and other learning opportunities.

Skills

Communication

Multitasking

Problem solving

Teamwork

Attention to detail

Education

High School Diploma or GED

Job description

Casella Waste Systems, Inc. is seeking a Dispatcher to coordinate drivers, routes, and customer communications for residential, commercial, and roll-off services. You will balance capacity and productivity while ensuring prompt, courteous service.

The ideal candidate will have high attention to detail, strong multitasking, and problem-solving skills, with preference for prior dispatch experience. Join a team committed to reliable waste management operations and customer satisfaction.