Logistics Dispatcher: Route Master & Customer Service

Talentify; Pittsville (MD); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401K with match

Stock purchase plan

Paid vacation & holidays

Personal days

Job summary

Waste Management (WM) seeks a Dispatcher to promptly respond to customer inquiries, manage pickups, schedules, and orders, and to dispatch vehicles along pre-set routes to optimize service.

The role supports the customer-first approach, processes SFDC cases, and coordinates with supervisors, drivers, and the operations team to ensure smooth daily operations. A fast-paced, safety-focused work environment is required.

Qualifications

• High School Diploma or equivalent required.
• 3+ years' experience in Transportation, Logistics, Routing and Customer Service preferred.

Responsibilities

• Assist Customer Service with requests (SFDC cases) and route changes.
• Dispatch vehicles on pre-set routes for daily driver efficiency.
• Monitor, process, and escalate SFDC cases to supervisor.
• Assist walk-in customers and support drivers with issues.
• Review driver paperwork and update routes based on daily communication.

Skills

Customer service

Logistics coordination

Communication

Education

High School Diploma or equivalent

Tools

SFDC

SAP

Job description

Waste Management (WM) seeks a Dispatcher to promptly respond to customer inquiries, manage pickups, schedules, and orders, and to dispatch vehicles along pre-set routes to optimize service.

The role supports the customer-first approach, processes SFDC cases, and coordinates with supervisors, drivers, and the operations team to ensure smooth daily operations. A fast-paced, safety-focused work environment is required.