Rooms Operations Lead - Guest Experience

Hyatt Hotels Corporation; Kansas City (MO); Híbrido; USD 68.000 - 74.000; Jornada completa

Descripción de la vacante

Park South Hotel, a JDV by Hyatt, is seeking a thoughtful, engaged Assistant Operations Manager to support daily hotel operations and deliver Hyatt's warm hospitality. This leader will partner with Front Desk and Housekeeping to ensure guest experience, seamless coordination, and strong colleague engagement.

The role includes coaching colleagues, assisting with scheduling and payroll, and serving as Manager-on-Duty as needed, all within Hyatt's culture of care.

Formación

• 1–2 years of hotel operations leadership preferred.
• Experience in a unionized NYC hotel environment is highly preferred.
• Knowledge of hotel workflows and IWA-departments is a plus.
• People-first leadership aligned with Hyatt values.
• Strong communication, conflict resolution, and coaching skills.
• Able to thrive in a fast-paced, guest-focused setting.
• Proficiency with hotel PMS systems; Opera or Hyatt systems preferred.
• Flexible schedule including nights, weekends, and holidays.

Responsabilidades

• Oversee daily Front Office, Housekeeping, and other operations.
• Foster inclusive, service-focused culture.
• Monitor staffing, service delivery, and performance.
• Coach and develop colleagues with department leaders.
• Assist with guest recovery and service follow-up.
• Ensure compliance with brand standards and safety policies.
• Participate in scheduling, payroll review, inventory controls, and reporting.
• Support opening/closing procedures and act as Manager-on-Duty.
• Collaborate cross-functionally for guest-ready operations.

Descripción del empleo

Park South Hotel, a JDV by Hyatt, is seeking a thoughtful, engaged Assistant Operations Manager to support daily hotel operations and deliver Hyatt's warm hospitality. This leader will partner with Front Desk and Housekeeping to ensure guest experience, seamless coordination, and strong colleague engagement.

The role includes coaching colleagues, assisting with scheduling and payroll, and serving as Manager-on-Duty as needed, all within Hyatt's culture of care.