Hotel Operations Assistant Manager — Guest Experience

Poppy Bank; Linthicum (MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Full-time with benefits and 401(k)

Job summary

The Assistant General Manager at J&P Hospitality Management, LLC oversees daily hotel operations alongside the General Manager, ensuring guest satisfaction and adherence to brand standards. This hands-on role may step into frontline positions as needed, supervising front desk, housekeeping, and maintenance while modeling excellent service.

Reporting to the General Manager, you will manage staff, monitor safety and cash procedures, and help steer daily operations to achieve seamless guest

Qualifications

• High school diploma or equivalent required.
• At least 1 year of experience in hotel operations, hospitality, or customer service preferred.
• Supervisory experience strongly preferred.
• Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
• Basic math and computer skills required.
• Strong leadership, decision‑making, and customer service skills.
• Must be 18 years of age at the time of hire and legally authorized to work in the United States without current or future visa sponsorship.
• Employment is subject to E‑Verify verification.
• Must be at least 18 years of age.

Responsibilities

• Provide daily supervision to guest front desk, housekeeping, custodial, and maintenance staff.
• Deliver excellent service by supporting check‑ins, guest inquiries, and front desk operations.
• Inspect guest rooms and public areas to ensure quality, cleanliness, and readiness for occupancy.
• Monitor cash handling and deposit procedures at the front desk; ensure office is properly closed at shift end.
• Enforce all safety, cleanliness, and Master Key policies to protect guests, team members, and property.
• Serve as the lead contact for guest incidents, including police matters, guest removal, medical emergencies, fires, and natural disasters.
• Conduct property walks, review open service requests, and ensure all arriving guests are assigned rent‑ready rooms.
• Coordinate with housekeeping and maintenance teams to address guest needs and room readiness.
• Support guest billing processes by verifying payment methods and ensuring charges align with the approved payment type, such as credit card, direct bill, or other authorized methods.
• Interview job applicants and recommend candidates for hire.
• Assist with new hire paperwork, onboarding, and on‑the‑job training.
• Assign daily tasks, redirect team members when necessary, and reinforce the use of PPE and adherence to safety protocols.
• Provide daily updates to the General Manager and report any major issues requiring follow‑up.
• Perform other job duties as assigned.

Skills

Supervisory experience

Leadership

Customer service

English fluency

Basic math

Computer skills

Bilingual Spanish

Education

High school diploma or equivalent

Job description

The Assistant General Manager at J&P Hospitality Management, LLC oversees daily hotel operations alongside the General Manager, ensuring guest satisfaction and adherence to brand standards. This hands-on role may step into frontline positions as needed, supervising front desk, housekeeping, and maintenance while modeling excellent service.

Reporting to the General Manager, you will manage staff, monitor safety and cash procedures, and help steer daily operations to achieve seamless guest