Hotel Ops Leader: Guest Experience, Daily Pay

Hotel Management and Consulting, Inc.; Missoula (MT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Daily Pay Access

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Assistance Program

Career Growth Opportunities

Job summary

Hotel Management & Consulting, Inc. is seeking an experienced Assistant General Manager to lead operations in the absence of the General Manager and to drive exceptional service and team development.

This role requires hands-on leadership, strong organizational skills, and the ability to manage guest relations, housekeeping coordination, and daily financial tasks while maintaining a guest-ready environment.

Qualifications

• Minimum of 1 year’s experience in hotel leadership, including front desk and back-of-house operations.
• Proficient computer skills.
• Strong team building skills.
• Excellent organizational, time management, and problem-solving abilities.
• Effective oral and written communication skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Lead staff and train, attend and lead staff huddles, provide hands-on support and guidance to ensure the team achieves outstanding results.
• Post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts.
• Maintain high guest readiness by keeping cleanliness standards and addressing guest concerns, monitor and follow up on feedback.
• Assign rooms to housekeeping and assist GM in inspecting rooms.
• Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork.
• Lead in-house guest sales and marketing initiatives to increase occupancy and promote the property within the local community.
• Cover shifts as needed to ensure operational continuity during unexpected absences.
• Know and follow property emergency procedures and ensure security for guests and property.

Skills

Leadership

Team building

Communication

Time management

Problem solving

Proactive

Scheduling flexibility

Tools

MS Office

PMS software

Job description

Hotel Management & Consulting, Inc. is seeking an experienced Assistant General Manager to lead operations in the absence of the General Manager and to drive exceptional service and team development.

This role requires hands-on leadership, strong organizational skills, and the ability to manage guest relations, housekeeping coordination, and daily financial tasks while maintaining a guest-ready environment.