Hotel Operations Leader: Guest Experience & Team Growth

Superhost Hospitality Management LLC; Fort Wayne (IN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits package (health

Health, dental, vision, and 401(k)

Exclusive travel discounts

Wellness program

On-demand pay

Leadership development program

Culture Committee

Job summary

Superhost Hospitality is seeking an Assistant General Manager to oversee daily operations, lead front desk, housekeeping, and food services, and collaborate with the General Manager to deliver exceptional guest experiences. You will drive departmental performance, handle guest inquiries, assist in budgeting, and help shape policies to improve efficiency and guest satisfaction.

The role includes a comprehensive benefits package, travel discounts, wellness initiatives, and opportunities for

Qualifications

• Strong leadership and ability to motivate diverse teams.
• Experience in hotel management or a related field.
• Able to make sound decisions and solve problems effectively.
• Dedicated to providing excellent guest experiences.

Responsibilities

• Assisting the General Manager in overseeing day-to-day operations and ensuring exceptional guest experiences.
• Managing and leading various departments, including front desk, housekeeping, and food services.
• Collaborating with department heads to optimize operations and exceed performance targets.
• Handling guest inquiries, concerns, and special requests with professionalism and efficiency.
• Contributing to the development and implementation of policies and procedures to enhance overall efficiency and guest satisfaction.
• Assisting in budget planning and financial management.

Skills

Leadership

Hotel management

Decision making

Guest service

Job description

Superhost Hospitality is seeking an Assistant General Manager to oversee daily operations, lead front desk, housekeeping, and food services, and collaborate with the General Manager to deliver exceptional guest experiences. You will drive departmental performance, handle guest inquiries, assist in budgeting, and help shape policies to improve efficiency and guest satisfaction.

The role includes a comprehensive benefits package, travel discounts, wellness initiatives, and opportunities for