Hotel Operations Lead: Guest Experience & Team Growth

Hotel Management and Consulting, Inc.; Florida; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Daily Pay Access

Medical, Dental, Vision benefits

Paid time off (PTO)

Employee Assistance Program (EAP)

Career growth opportunities

Job summary

Hotel Management and Consulting, Inc. is seeking an experienced Assistant General Manager to lead daily hotel operations in the absence of the General Manager and mentor a dedicated team to uphold service standards.

You will oversee front desk and back-of-house operations, manage staff performance, coordinate with vendors, and ensure guest satisfaction through attentive service and proactive problem solving. Equal opportunity employer with growth opportunities.

Qualifications

• Minimum of 1 year in hotel leadership roles, including front desk and back-of-house operations.
• Strong computer and software skills relevant to hotel operations.
• Excellent organizational and communication abilities.
• Proactive in problem solving and staff development.

Responsibilities

• Lead hotel operations in General Manager's absence and guide the team to maintain service standards.
• Oversee front desk, housekeeping, and back-of-house coordination; manage performance and training.
• Monitor guest feedback and address concerns to ensure guest satisfaction.
• Coordinate with vendors, manage inventory, and support sales/marketing initiatives.
• Schedule coverage and ensure operational continuity during absences.

Skills

Hotel leadership

Front desk operations

Team building

Organizational skills

Communication

Problem solving

Flexible schedule

Tools

PMS software

Job description

Hotel Management and Consulting, Inc. is seeking an experienced Assistant General Manager to lead daily hotel operations in the absence of the General Manager and mentor a dedicated team to uphold service standards.

You will oversee front desk and back-of-house operations, manage staff performance, coordinate with vendors, and ensure guest satisfaction through attentive service and proactive problem solving. Equal opportunity employer with growth opportunities.