Rooms Operations Leader: Guest-Centric, Flexible Schedule

JdV by Hyatt; New York (NY); On-site; USD 68,000 - 74,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Employee benefits

Job summary

Park South Hotel, a JDV by Hyatt, is seeking an Assistant Operations Manager to support daily hotel operations and deliver the warm, personalized hospitality Hyatt is known for. This leader will partner with Front Desk and Housekeeping to ensure an exceptional guest experience and strong colleague engagement.

The role involves coordinating diverse departments, coaching staff, managing scheduling and payroll, and upholding brand standards and safety. Nights, weekends, and holidays are required.

Qualifications

• 1–2 years of hotel operations leadership experience.
• Experience in a NYC unionized hotel is strongly preferred.
• Strong communication and coaching skills.
• Proficiency with hotel PMS systems; Opera or Hyatt systems preferred.

Responsibilities

• Oversee Front Office, Housekeeping, and other operations as assigned.
• Foster a service-focused, inclusive culture aligned with Hyatt values.
• Monitor staffing, service delivery, and departmental performance.
• Coach, support, and develop colleagues with department leaders.
• Assist with guest recovery, problem resolution, and follow-up.
• Ensure compliance with brand standards, policies, safety, and regulations.
• Participate in scheduling, payroll review, inventory controls, and reporting.
• Support opening/closing procedures and act as Manager-on-Duty as needed.
• Collaborate cross-functionally to maintain guest-ready operations.

Skills

Operations leadership

Staff coaching

Guest service

PMS systems

Tools

Opera PMS

Hyatt systems

Job description

Park South Hotel, a JDV by Hyatt, is seeking an Assistant Operations Manager to support daily hotel operations and deliver the warm, personalized hospitality Hyatt is known for. This leader will partner with Front Desk and Housekeeping to ensure an exceptional guest experience and strong colleague engagement.

The role involves coordinating diverse departments, coaching staff, managing scheduling and payroll, and upholding brand standards and safety. Nights, weekends, and holidays are required.