Assistant Operations Manager (Rooms)

JdV by Hyatt; New York (NY); Presencial; USD 68 000 - 74 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Growth opportunities

Employee benefits

Resumo da oferta

Park South Hotel, a JDV by Hyatt, is seeking an Assistant Operations Manager to support daily hotel operations and deliver the warm, personalized hospitality Hyatt is known for. This leader will partner with Front Desk and Housekeeping to ensure an exceptional guest experience and strong colleague engagement.

The role involves coordinating diverse departments, coaching staff, managing scheduling and payroll, and upholding brand standards and safety. Nights, weekends, and holidays are required.

Qualificações

• 1–2 years of hotel operations leadership experience.
• Experience in a NYC unionized hotel is strongly preferred.
• Strong communication and coaching skills.
• Proficiency with hotel PMS systems; Opera or Hyatt systems preferred.

Responsabilidades

• Oversee Front Office, Housekeeping, and other operations as assigned.
• Foster a service-focused, inclusive culture aligned with Hyatt values.
• Monitor staffing, service delivery, and departmental performance.
• Coach, support, and develop colleagues with department leaders.
• Assist with guest recovery, problem resolution, and follow-up.
• Ensure compliance with brand standards, policies, safety, and regulations.
• Participate in scheduling, payroll review, inventory controls, and reporting.
• Support opening/closing procedures and act as Manager-on-Duty as needed.
• Collaborate cross-functionally to maintain guest-ready operations.

Conhecimentos

Operations leadership

Staff coaching

Guest service

PMS systems

Ferramentas

Opera PMS

Hyatt systems

Descrição da oferta de emprego

Organization - Park South Hotel

Summary

Park South Hotel, a JDV by Hyatt, is seeking a thoughtful, engaged Assistant Operations Manager to support daily hotel operations and deliver the warm, personalized hospitality Hyatt is known for. This leader will partner closely with the Front Desk and Housekeeping teams to ensure an exceptional guest experience, seamless departmental coordination, and strong colleague engagement.

Key Responsibilities

• Support the daily oversight of Front Office, Housekeeping, and other operational areas as assigned.
• Foster a service-focused, inclusive culture that reflects Hyatt’s purpose of caring for people so they can be their best.
• Maintain operational excellence by monitoring staffing, service delivery, and departmental performance.
• Partner with department leaders to coach, support, and develop colleagues.
• Assist with guest recovery, problem resolution, and service follow-up.
• Ensure compliance with brand standards, hotel policies, safety protocols, and regulatory requirements.
• Participate in scheduling, payroll review, inventory controls, and reporting.
• Support opening and closing procedures and act as Manager-on-Duty as needed.
• Collaborate cross-functionally to maintain efficient, guest-ready operations.

Qualifications

• Minimum 1 to 2 years of hotel operations leadership experience preferred.
• Experience working within a unionized NYC hotel environment is strongly preferred.
• Strong understanding of hotel operational workflows; familiarity with IWA-covered departments is a plus.
• People-first leadership style aligned with Hyatt values.
• Strong communication, conflict resolution, and coaching skills.
• Ability to thrive in a fast-paced, guest-focused environment.
• Proficiency with hotel PMS systems; Opera or Hyatt systems experience preferred.
• Flexible schedule, including nights, weekends, and holidays.

Your Experience Matters.

We welcome emerging leaders from hospitality, retail, customer service, and other service-focused industries. Hotel experience is not required.

Compensation

The anticipated annual salary range for this position is $68,000 to $74,000.

This range represents the good faith estimate of compensation for this role at the time of posting. Actual compensation will be determined based on factors including relevant experience, skills, internal equity, and operational needs.

What We Offer

Joining the Park South team means being part of Hyatt’s global culture of care. We offer competitive compensation, comprehensive benefits, growth and development opportunities, and a supportive workplace where hospitality professionals can grow and thrive.