Assistant General Manager - Hotel Operations Leader

Poppy Bank; Waukegan (IL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Full-time with benefits

401(k) plan

Job summary

J&P Hospitality Management, LLC is seeking an Assistant General Manager to support the General Manager in daily hotel operations and guest relations at our on-site property. You will lead front desk, housekeeping, and maintenance coordination, ensuring rooms meet standards and guests have a positive experience.

This hands-on leadership role requires strong supervisory skills, clear communication, and the ability to adapt to shift coverage, safety procedures, and guest needs while mentoring team

Qualifications

• High school diploma or equivalent required.
• At least 1 year of experience in hotel operations, hospitality, or customer service preferred.
• Supervisory experience strongly preferred.
• Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
• Must be 18 years of age and legally eligible to work in the United States.

Responsibilities

• Provide daily supervision to guest front desk, housekeeping, custodial, and maintenance staff.
• Deliver excellent service by supporting check-ins, guest inquiries, and front desk operations.
• Inspect guest rooms and public areas to ensure quality, cleanliness, and readiness for occupancy.
• Monitor cash handling and deposits at the front desk; ensure office closes at shift end.
• Enforce safety, cleanliness, and Master Key policies to protect guests and staff.
• Lead guest incident responses including police matters, emergencies, and security issues.
• Conduct property walks, review service requests, and assign rent-ready rooms.
• Coordinate with housekeeping and maintenance to address guest needs and room readiness.
• Support guest billing by verifying payments and charging accurately.
• Interview applicants and assist with hiring decisions and onboarding.
• Assign daily tasks, reinforce PPE, and ensure safety protocols.
• Provide daily updates to the General Manager and escalate major issues.

Skills

Leadership

Customer service

Front desk operations

English communication

Education

High school diploma or equivalent

Tools

Cash handling procedures

Job description

J&P Hospitality Management, LLC is seeking an Assistant General Manager to support the General Manager in daily hotel operations and guest relations at our on-site property. You will lead front desk, housekeeping, and maintenance coordination, ensuring rooms meet standards and guests have a positive experience.

This hands-on leadership role requires strong supervisory skills, clear communication, and the ability to adapt to shift coverage, safety procedures, and guest needs while mentoring team