Rooms Operations Lead - Guest Experience & Efficiency

Sonesta International Hotels; Hilton Head Island (SC); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA with Company Match

401k with Company Match

Paid Vacation

Sick Days

Sonesta Discounts

Educational Assistance

Parental Leave

Life Insurance

Disability Insurance

Perks and Discounts

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Sonesta International Hotels is seeking a Rooms Operation Manager to oversee Front Desk and Housekeeping, ensuring seamless coordination, exceptional guest service, and compliance with brand standards.

This role emphasizes high-quality guest experiences, operational efficiency, and collaboration across departments to drive hotel performance. 2–4+ years in relevant hotel leadership required, with flexibility for weekends and holidays.

Qualifications

• 2–4+ years of hotel front desk or housekeeping leadership.
• Strong guest service and problem-solving skills.
• Ability to lead teams in a fast-paced environment.
• Experience with PMS systems (Opera) and hotel operations.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Oversee daily Front Desk and Housekeeping operations.
• Ensure rooms are cleaned and ready in a timely manner.
• Coordinate cross-department communication to drive room readiness.
• Lead guest service and handle service recovery.
• Supervise and train staff; manage scheduling.
• Audit readiness and enforce brand standards.
• Monitor labor costs and productivity; support upselling at the Front Desk.

Skills

Hotel operations leadership

PMS systems (Opera)

Guest service excellence

Tools

Opera PMS

Job description

Sonesta International Hotels is seeking a Rooms Operation Manager to oversee Front Desk and Housekeeping, ensuring seamless coordination, exceptional guest service, and compliance with brand standards.

This role emphasizes high-quality guest experiences, operational efficiency, and collaboration across departments to drive hotel performance. 2–4+ years in relevant hotel leadership required, with flexibility for weekends and holidays.