Assistant Operations Manager (Rooms)

Hyatt Hotels Corporation; Kansas City (MO); Hybrid; USD 68,000 - 74,000; Full time

Job summary

Park South Hotel, a JDV by Hyatt, is seeking a thoughtful, engaged Assistant Operations Manager to support daily hotel operations and deliver Hyatt's warm hospitality. This leader will partner with Front Desk and Housekeeping to ensure guest experience, seamless coordination, and strong colleague engagement.

The role includes coaching colleagues, assisting with scheduling and payroll, and serving as Manager-on-Duty as needed, all within Hyatt's culture of care.

Qualifications

• 1–2 years of hotel operations leadership preferred.
• Experience in a unionized NYC hotel environment is highly preferred.
• Knowledge of hotel workflows and IWA-departments is a plus.
• People-first leadership aligned with Hyatt values.
• Strong communication, conflict resolution, and coaching skills.
• Able to thrive in a fast-paced, guest-focused setting.
• Proficiency with hotel PMS systems; Opera or Hyatt systems preferred.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Oversee daily Front Office, Housekeeping, and other operations.
• Foster inclusive, service-focused culture.
• Monitor staffing, service delivery, and performance.
• Coach and develop colleagues with department leaders.
• Assist with guest recovery and service follow-up.
• Ensure compliance with brand standards and safety policies.
• Participate in scheduling, payroll review, inventory controls, and reporting.
• Support opening/closing procedures and act as Manager-on-Duty.
• Collaborate cross-functionally for guest-ready operations.

Job description

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"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

68,000.00 Hourly US Dollar (USD) pay basis

Summary

Park South Hotel, a JDV by Hyatt, is seeking a thoughtful, engaged Assistant Operations Manager to support daily hotel operations and deliver the warm, personalized hospitality Hyatt is known for. This leader will partner closely with the Front Desk and Housekeeping teams to ensure an exceptional guest experience, seamless departmental coordination, and strong colleague engagement.

Key Responsibilities

• Support the daily oversight of Front Office, Housekeeping, and other operational areas as assigned.
• Foster a service-focused, inclusive culture that reflects Hyatt’s purpose of caring for people so they can be their best.
• Maintain operational excellence by monitoring staffing, service delivery, and departmental performance.
• Partner with department leaders to coach, support, and develop colleagues.
• Assist with guest recovery, problem resolution, and service follow-up.
• Ensure compliance with brand standards, hotel policies, safety protocols, and regulatory requirements.
• Participate in scheduling, payroll review, inventory controls, and reporting.
• Support opening and closing procedures and act as Manager-on-Duty as needed.
• Collaborate cross-functionally to maintain efficient, guest-ready operations.

Qualifications

• Minimum 1 to 2 years of hotel operations leadership experience preferred.
• Experience working within a unionized NYC hotel environment is strongly preferred.
• Strong understanding of hotel operational workflows; familiarity with IWA-covered departments is a plus.
• People-first leadership style aligned with Hyatt values.
• Strong communication, conflict resolution, and coaching skills.
• Ability to thrive in a fast-paced, guest-focused environment.
• Proficiency with hotel PMS systems; Opera or Hyatt systems experience preferred.
• Flexible schedule, including nights, weekends, and holidays.

Your Experience Matters. We welcome emerging leaders from hospitality, retail, customer service, and other service-focused industries. If you have a passion for people, leadership, and exceptional service, we encourage you to apply. Hotel experience is not required.

Compensation

The anticipated annual salary range for this position is $68,000 to $74,000.

This range represents the good faith estimate of compensation for this role at the time of posting. Actual compensation will be determined based on factors including relevant experience, skills, internal equity, and operational needs.

What We Offer

Joining the Park South team means being part of Hyatt’s global culture of care. We offer competitive compensation, comprehensive benefits, growth and development opportunities, and a supportive workplace where hospitality professionals can grow and thrive.

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