Rooms Controller

Marriott Internationa; Lahaina (HI); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Travel discounts

Tuition Reimbursement

Professional Counseling & Family 支持

Job summary

Marriott Vacations Worldwide in Lahaina, Hawaii, seeks a Rooms Controller to help guests enjoy memorable stays. You will assign rooms, manage check-in flow, and coordinate reservations to meet guest preferences.

Join a team that values guest experience, safety, and service standards. The role requires lifting up to 10 lbs, working varied shifts, and passing background checks as required.

Responsibilities

• Assigns a room according to guest requests and preferences whenever possible.
• Reviews/Tracks/Accommodates requests for room/check-out changes when possible.
• Performs duplicate reservation checks; block rooms.
• Confirms reservations and cancellations.
• Communicates to appropriate staff that there are guests who are waiting for an available room.
• Organizes and coordinates check-in/pre-registration procedures for arriving groups.
• Reviews requests for late check-outs and approves according to occupancy.
• Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Job description

Hourly Rate: $35.37Hourly Wage: $35.37At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Rooms Controller at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.Where great benefits lead to a life fulfilled.Competitive PayMedical/Dental/Vision/401K opportunitiesTravel discountsCredit Union MembershipTuition ReimbursementProfessional Counseling & Family SupportGrowth and Development Opportunities*Benefit Eligibility will vary by positionSite Specific PerksFree daily associate mealMonthly & quarterly team celebrations and awardsCompany branded attire for outdoor associatesDiscounts to onsite food outlets and spaDiscounted bus passCommunity service opportunitiesAs a Rooms Controller, a typical day will include:Assigns a room according to guest requests and preferences whenever possible.Reviews/Tracks/Accommodates requests for room/check-out changes when possible.Performs duplicate reservation checks; block rooms.Confirms reservations and cancellations.Communicates to appropriate staff that there are guests who are waiting for an available room.Organizes and coordinates check-in/pre-registration procedures for arriving groups.Reviews requests for late check-outs and approves according to occupancy.Guest Experience and Company StandardsWelcome and greet guests and anticipate and address their needs.Interact with colleagues and guests professionally and promptly.Contribute to team goals.Always follow company policies and safety procedures.To Become a Rooms Controller at MVW:Available to work various shifts, holidays, and both weekend days.Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.