Front Desk Agent

Marriott's Timber Lodge; South Lake Tahoe (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Free parking

Uniform stipend

Travel discounts

Tuition reimbursement

Benefits package

Job summary

Marriott Vacations Worldwide in South Lake Tahoe is seeking a Guest Services Agent to welcome guests, check them into villas, explain amenities, and guide local activities. You will respond to questions, coordinate with other departments, and ensure requests are addressed with care.

The role offers a competitive hourly rate, benefits, travel discounts, and opportunities for growth within a supportive team environment.

Responsibilities

• Check Owners/guests into villas and review amenities, hours, and local activities.
• Listen and respond to guests' questions and requests; coordinate with other departments to resolve issues.
• Explain room features to guests (e.g., room key, ice and vending areas).
• Follow up to ensure requests/problems are resolved to guests' satisfaction.
• Answer telephone calls and route to proper departments as applicable.
• May assist with bellman and runner duties depending on location.

Job description

Hourly Rate: $23.00Are you looking for a place where meaningful moments are made together?At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.Where great benefits lead to a life fulfilled.Competitive PayMedical/Dental/Vision/401K opportunitiesTravel discountsCredit Union MembershipTuition ReimbursementProfessional Counseling & Family SupportGrowth and Development Opportunities*Benefit Eligibility will vary by positionSite Specific PerksFree parkingDepartment celebrationsAssociate Appreciation WeekMonthly associate recognition and reward programsCompany branded winter coat, uniforms and work shoe stipend providedDiscounts on local food, fitness, recreationAs a Guest Services Agent, a typical day will include:Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.Answers telephone calls and routes calls to the proper department as applicable.May be asked to assist with bellman and runner duties depending on facility or location.Guest Experience and Company StandardsWelcome and greet guests and anticipate and address their needs.Interact with colleagues and guests professionally and promptly.Contribute to team goals.Always follow company policies and safety procedures.To Become a Guest Services Agent at MVW:Available to work various shifts, holidays, and both weekend days.Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.Specific job duties may differ by property, size of team, or facility.Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.