Front Desk Agent

Sheraton Vistana Resort; Orlando (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision

401K opportunities

Travel discounts

Tuition reimbursement

On-site parking

Shoes for Crews credit

Quarterly celebrations

Job summary

Marriott Vacations Worldwide is seeking a Guest Services Agent in Orlando, FL to ensure memorable stays for Owners and guests. You will check guests into villas, explain amenities and local activities, and respond promptly to requests, coordinating with other departments to resolve issues.

The role requires strong communication, a guest-first mindset, and flexibility to work varied shifts, including weekends and holidays. MVW offers competitive pay and extensive benefits at the property level.

Qualifications

• Strong customer-service orientation.
• Excellent communication and interpersonal skills.
• Willingness to work flexible shifts, including holidays and weekends.

Responsibilities

• Check Owners/guests into villas and review amenities, hours of operation and local activities.
• Respond to questions and requests, coordinating with other departments to resolve issues.
• Explain room features and guide guests to services like ice, vending, and facilities.
• Answer phone calls and route to appropriate departments; assist with bellman/runner duties as needed.

Skills

Customer service

Communication

Guest relations

Multitasking

Job description

Hourly Rate: $20.05Are you looking for a place where meaningful moments are made together?At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.Where great benefits lead to a life fulfilled.Competitive PayMedical/Dental/Vision/401K opportunitiesTravel discountsCredit Union MembershipTuition ReimbursementProfessional Counseling & Family SupportGrowth and Development Opportunities*Benefit Eligibility will vary by positionSite Specific Perks Free on-site parkingDiscount at all on-site Food & Beverage outlets while on dutyWork shoe credit through Shoes for Crews twice a yearQuarterly celebrations - Food Trucks, Associate of the Month, Associate Appreciation Week, Birthday and Holiday CelebrationsGuest Satisfaction Survey awards if department specific goals are met (up to $100 a month)As a Guest Services Agent, a typical day will include:Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.Answers telephone calls and routes calls to the proper department as applicable.May be asked to assist with bellman and runner duties depending on facility or location.Guest Experience and Company StandardsWelcome and greet guests and anticipate and address their needs.Interact with colleagues and guests professionally and promptly.Contribute to team goals.Always follow company policies and safety procedures.To Become a Guest Services Agent at MVW:Available to work various shifts, holidays, and both weekend days.Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.Specific job duties may differ by property, size of team, or facility.Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.