Front Desk Agent

Sheraton Vistana Villages; Orlando (FL); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Free on-site parking

Travel discounts

Tuition reimbursement

Discount at on-site F&B outlets

Shoes for Crews credit

Gear provided for outdoors

Job summary

Marriott Vacations Worldwide is hiring a Guest Services Agent in Orlando to check Guests into villas, review amenities, and help plan activities for a memorable stay. The role emphasizes active listening, courteous service, and coordination with other departments to resolve requests.

Responsibilities include greeting guests, handling phone inquiries, guiding them through property features, and supporting bellman duties as needed. Availability for varied shifts and weekends is required.

Qualifications

• Available to work various shifts, holidays and weekends.
• Background and drug screening may be required.
• Lifting up to 25 lbs as needed.

Responsibilities

• Check Guests into villas and review amenities and local activities.
• Listen and respond to guests' questions and coordinate with other departments.
• Explain room features and follow up to ensure requests are met.
• Answer phone calls and route to appropriate departments.
• Assist with bellman/runner duties as needed.

Skills

Active listening

Guest services

Phone handling

Teamwork

Problem solving

Job description

Hourly Rate: $20.05Shift: 2nd ShiftWeekends and Holidays RequiredDriver's License: YesAre you looking for a place where meaningful moments are made together?At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.Where great benefits lead to a life fulfilled.Competitive PayMedical/Dental/Vision/401K opportunitiesTravel discountsCredit Union MembershipTuition ReimbursementProfessional Counseling & Family SupportGrowth and Development Opportunities*Benefit Eligibility will vary by positionSite Specific PerksFree on-site parkingComplimentary soft drinksDiscount at all on-site Food & Beverage outlets while on dutyWork shoe credit through Shoes for Crews twice a yearHats, sunscreen, and jackets are provided for those working outdoors, as neededQuarterly celebrations - Associate of the Month, Associate Appreciation Week, Birthday and Holiday Celebrations Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)As a Guest Services Agent, a typical day will include:Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.Answers telephone calls and routes calls to the proper department as applicable.May be asked to assist with bellman and runner duties depending on facility or location.Guest Experience and Company StandardsWelcome and greet guests and anticipate and address their needs.Interact with colleagues and guests professionally and promptly.Contribute to team goals.Always follow company policies and safety procedures.To Become a Guest Services Agent at MVW:Available to work various shifts, holidays, and both weekend days.Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.Specific job duties may differ by property, size of team, or facility.Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.