Lead Front Desk Agent

Marriott-Internationa; Koloa (HI); On-site; USD 41,000 - 59,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision/401K

Travel discounts

Tuition reimbursement

Free on-site employee parking

Complimentary drinks & coffee

Employee apparel provided

Complimentary work shoes

Quarterly luncheons & awards

Discounts at onsite outlets

Discounted theme park tickets

Sustainability awards

Job summary

Marriott Vacations Worldwide in Hawaii (Koloa) seeks a Lead Guest Services Associate to welcome Owners/guests and coordinate experiences that create memorable vacation moments. You will explain villa features, assist with local activities, and ensure service standards are met with cross-department collaboration.

The role requires flexibility for varied shifts, weekends and holidays, and physical tasks like light lifting.

Qualifications

• Hospitality or guest services experience is preferred.
• Able to lift/carry up to 25 lbs.
• Occasional weekend/holiday availability required.

Responsibilities

• Check guests into villas and explain amenities, hours of operation, and local activities.
• Respond to guests' questions and coordinate with other departments to resolve issues.
• Answer calls and route to the appropriate department.
• Assist training of new associates and support hourly staff as needed.
• Greet guests professionally and maintain high service standards.

Job description

Hourly Rate: $36.37Hourly Wage: $36.37Are you looking for a place where meaningful moments are made together?At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Lead Guest Services Associate at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.Where great benefits lead to a life fulfilled.Competitive PayMedical/Dental/Vision/401K opportunitiesTravel discountsCredit Union MembershipTuition ReimbursementProfessional Counseling & Family SupportGrowth and Development Opportunities*Benefit Eligibility will vary by positionSite Specific PerksFree on-site employee parkingComplimentary soft drinks, coffee and teaCompany branded attire for outdoor associatesComplimentary work shoesQuarterly team luncheon celebrations and awardsDiscounts to onsite food outletsDiscounted theme park tickets and rental carsCommunity service opportunitiesSustainability awards - Audubon Green LodgingAs a Lead Guest Services Associate, a typical day will include:Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.Answers telephone calls and routes calls to the proper department as applicable.Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.Assists management with training new associates or hourly duties as needed.Guest Experience and Company StandardsWelcome and greet guests and anticipate and address their needs.Interact with colleagues and guests professionally and promptly.Contribute to team goals.Always follow company policies and safety procedures.To Become a Lead Guest Services Associate at MVW:Available to work various shifts, holidays, and both weekend days.Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.Specific job duties may differ by property, size of team, or facility.Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.