Front Desk Agent

Marriott's Harbour Lake; Orlando (FL); In loco; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision benefits

401K opportunities

Travel discounts

On-site parking

Discount at on-site F&B outlets

Shoes for Crews shoe credit

Descrizione del lavoro

Marriott Vacations Worldwide (MVW) seeks a Guest Services Agent in Orlando to assist Owners/guests with check-in/check-out and to promote memorable vacation experiences. You will highlight property amenities, local activities, and ensure smooth service delivery across departments.

The role emphasizes guest satisfaction, professional demeanor, and adherence to safety and company policies in a dynamic resort setting. On-site parking and employee perks are available.

Competenze

• Strong customer service orientation.
• Excellent verbal and written communication skills.

Mansioni

• Check guests in to villas and explain amenities and hours of operations.
• Respond to questions and coordinate with other departments to resolve issues.
• Greet guests, provide helpful information, and support guest experiences.

Conoscenze

Customer service

Communication

Descrizione del lavoro

Hourly Rate: $20.05Are you looking for a place where meaningful moments are made together?At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.Where great benefits lead to a life fulfilled.Competitive PayMedical/Dental/Vision/401K opportunitiesTravel discountsCredit Union MembershipTuition ReimbursementProfessional Counseling & Family SupportGrowth and Development Opportunities*Benefit Eligibility will vary by positionSite Specific PerksFree on-site parkingDiscount at all on-site Food & Beverage outletsComplimentary soft drinks during each shiftWork shoe credit through Shoes for Crews twice a yearCompany branded coat/jacket for outdoor and travel rolesHats and sunscreen are provided, as neededBi-annual team building eventsQuarterly celebrations, Associate of the Month, Associate Appreciation WeekGuest Satisfaction Survey awards if department specific goals are met (up to $100 a month)As a Guest Services Agent, a typical day will include:Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.Answers telephone calls and routes calls to the proper department as applicable.May be asked to assist with bellman and runner duties depending on facility or location.Guest Experience and Company StandardsWelcome and greet guests and anticipate and address their needs.Interact with colleagues and guests professionally and promptly.Contribute to team goals.Always follow company policies and safety procedures.To Become a Guest Services Agent at MVW:Available to work various shifts, holidays, and both weekend days.Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.Specific job duties may differ by property, size of team, or facility.Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.