Front Desk Agent

Marriott-Internationa; Koloa (HI); Vor Ort; USD 40.000 - 56.000; Teilzeit

Benefits dieser Stelle

Free on-site parking

Complimentary soft drinks, coffee &tea

Discounts to onsite food outlets

Complimentary work shoes

Quarterly team luncheons & awards

Travel discounts

Sustainability awards - Audubon Green

Zusammenfassung

Marriott Vacations Worldwide (MVW) is seeking a Guest Services Agent in Hawaii. You will assist Owners and guests with villa check-in, explain amenities, and help create memorable vacation experiences in a guest-focused environment.

The role includes responding to inquiries, coordinating with other departments, and supporting bellman duties as needed. Flexible shifts and a dynamic team culture are highlighted in the posting.

Qualifikationen

• Availability to work various shifts, including weekends.
• Background and drug screening contingent on policy.

Aufgaben

• Check guests into villas, explain amenities and hours of operation.
• Assist with guest questions, concerns and requests and coordinate with other departments.
• Answer calls and route to appropriate teams.
• Support bellman/runner duties as needed.

Jobbeschreibung

Hourly Rate: $34.87Hourly Wage: $34.87Job Status: Casual (0-19 / hours per week)Are you looking for a place where meaningful moments are made together?At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.Where great benefits lead to a life fulfilled.Competitive PayTravel discountsProfessional Counseling & Family SupportGrowth and Development Opportunities*Benefit Eligibility will vary by positionSite Specific PerksFree on-site employee parkingComplimentary soft drinks, coffee and teaCompany branded attire for outdoor associatesComplimentary work shoesQuarterly team luncheon celebrations and awardsDiscounts to onsite food outletsDiscounted theme park tickets and rental carsCommunity service opportunitiesSustainability awards - Audubon Green LodgingAs a Guest Services Agent, a typical day will include:Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.Answers telephone calls and routes calls to the proper department as applicable.May be asked to assist with bellman and runner duties depending on facility or location.Guest Experience and Company StandardsWelcome and greet guests and anticipate and address their needs.Interact with colleagues and guests professionally and promptly.Contribute to team goals.Always follow company policies and safety procedures.To Become a Guest Services Agent at MVW:Available to work various shifts, holidays, and both weekend days.Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.Specific job duties may differ by property, size of team, or facility.Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.