ROI Operations Specialist - Healthcare Records Release

Socket.dev; Pinehurst (NC); On-site; USD 42,000 - 68,000; Full time

Job summary

Socket.dev is seeking an ROI Specialist to ensure timely, accurate release of patient information in line with hospital policies and regulations. You will handle documentation, verification of patient data, and secure uploading of records, while supporting ROI operations in a fast-paced environment.

The role emphasizes strong communication, thoroughness, and the ability to troubleshoot online access issues for information requests, with duties that may expand to assisting ROI Customer Service

Qualifications

• Customer service experience in healthcare or related environment.
• Strong communication and documentation skills are required.

Responsibilities

• Ensure proper documentation before releasing records.
• Track ROI requests to completion with accurate status updates.
• Manage high-volume multi-line phone operations and assist ROI Customer Service Representatives as needed.
• Confirm patient information and upload scans/index documents for release of information.
• Troubleshoot ROI requests for accessing online documentation.

Skills

Customer service

Communication skills

Education

Associate degree in Health Information Technology or related field

Job description

Socket.dev is seeking an ROI Specialist to ensure timely, accurate release of patient information in line with hospital policies and regulations. You will handle documentation, verification of patient data, and secure uploading of records, while supporting ROI operations in a fast-paced environment.

The role emphasizes strong communication, thoroughness, and the ability to troubleshoot online access issues for information requests, with duties that may expand to assisting ROI Customer Service