ROI Specialist -

College of Pastoral Supervision and Psychotherapy; Pinehurst (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

The College of Pastoral Supervision and Psychotherapy seeks an ROI Specialist to ensure timely and accurate release of patient information in compliance with laws and hospital policies. The role emphasizes documentation, status tracking, and strong communication across a high-volume call environment positioned to support ROI operations.

Key duties include confirming patient data, scanning and indexing documents, and troubleshooting ROI issues.

Qualifications

• High school diploma or equivalent required.
• Associate degree in Health Information Technology, Paralegal, or healthcare experience or training preferred.

Responsibilities

• Ensure proper documentation prior to release of records.
• Track ROI requests to completion and assist with ROI Customer Service functions as needed.
• Assist with scanning, indexing, and uploading documents for ROI.

Skills

Customer service

Education

High school diploma or equivalent

Associate degree in Health Information Technology / Paralegal / healthcare experience

Job description

Position Summary

The Release of Information (ROI) Specialist is responsible and accountable for the timely and accurate release of patient medical information in accordance with hospital policies and procedures, federal regulations, and state statutes. Functions include assuring proper documentation prior to release of records, tracking the status to completion of pending ROI requests, strong communication skills and ability to manage high volume multi-phone lines and assist with ROI Customer Service Representative functions, when required. Effectively confirming patient information, scanning, indexing and/or uploading clinical documents for release of information. Individuals must possess the skills necessary to troubleshoot ROI and related requests for accessing on-line documentation.

Responsibilities

Functions include assuring proper documentation prior to release of records, tracking the status to completion of pending ROI requests, strong communication skills and ability to manage high volume multi-phone lines and assist with ROI Customer Service Representative functions, when required. Effectively confirming patient information, scanning, indexing and/or uploading clinical documents for release of information. Individuals must possess the skills necessary to troubleshoot ROI and related requests for accessing on-line documentation.

Qualifications

• High school diploma or equivalent required. Associate Degree in Health Information Technology, Paralegal, or other healthcare experience or training preferred.
• Customer Service experience in healthcare or non-healthcare environment.