ROI Specialist -

Socket.dev; Pinehurst (NC); On-site; USD 42,000 - 68,000; Full time

Job summary

Socket.dev is seeking an ROI Specialist to ensure timely, accurate release of patient information in line with hospital policies and regulations. You will handle documentation, verification of patient data, and secure uploading of records, while supporting ROI operations in a fast-paced environment.

The role emphasizes strong communication, thoroughness, and the ability to troubleshoot online access issues for information requests, with duties that may expand to assisting ROI Customer Service

Qualifications

• Customer service experience in healthcare or related environment.
• Strong communication and documentation skills are required.

Responsibilities

• Ensure proper documentation before releasing records.
• Track ROI requests to completion with accurate status updates.
• Manage high-volume multi-line phone operations and assist ROI Customer Service Representatives as needed.
• Confirm patient information and upload scans/index documents for release of information.
• Troubleshoot ROI requests for accessing online documentation.

Skills

Customer service

Communication skills

Education

Associate degree in Health Information Technology or related field

Job description

Position Summary

The Release of Information (ROI) Specialist is responsible and accountable for the timely and accurate release of patient medical information in accordance with hospital policies and procedures, federal regulations, and state statutes. Functions include assuring proper documentation prior to release of records, tracking the status to completion of pending ROI requests, strong communication skills and ability to manage high volume multi-phone lines and assist with ROI Customer Service Representative functions, when required. Effectively confirming patient information, scanning, indexing and/or uploading clinical documents for release of information. Individuals must possess the skills necessary to troubleshoot ROI and related requests for accessing on-line documentation.

Responsibilities

Functions include assuring proper documentation prior to release of records, tracking the status to completion of pending ROI requests, strong communication skills and ability to manage high volume multi-phone lines and assist with ROI Customer Service Representative functions, when required. Effectively confirming patient information, scanning, indexing and/or uploading clinical documents for release of information. Individuals must possess the skills necessary to troubleshoot ROI and related requests for accessing on-line documentation.

Qualifications

• High school diploma or equivalent required. Associate Degree in Health Information Technology, Paralegal, or other healthcare experience or training preferred.
• Customer Service experience in healthcare or non-healthcare environment.